Reference

Terms, Rights, and How We Operate

Before you open an account with p99com, these legal terms set out what you can expect from us and what we expect from you. Access to our platform depends on local law and is available only where permitted in eligible regions of Pakistan.

Account eligibility termsData and privacy rightsJurisdiction-dependent accessJazzCash, Easypaisa, Raast wallet rulesContact paths for legal requests
p99com Terms, Rights, and How We Operate
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any legal query — account disputes, data correction requests, or questions about eligibility under local law — our support team handles these through the channels below. We aim to acknowledge legal requests within one business day and respond in full as quickly as the nature of the request allows.

Live Chat Reach the support team directly through live chat on the platform. Identify your query as a legal or account matter so it reaches the right person without delay.
Email Support Send detailed legal requests — data access, correction, or account disputes — to our support email. Attach your account number and the specifics of your request for a faster resolution.
Account Help Centre The account help section covers common legal questions around wallet use, data rights, and access conditions. Check there first; it may resolve your query without waiting for a reply.
DATA AND SECURITY

How We Handle Your Account and Data

Security and data integrity sit at the centre of how p99com runs your account. Every login is protected by OTP verification sent to your registered mobile number — the same number tied to your JazzCash, Easypaisa, or Raast wallet. We do not store raw payment credentials; wallet transactions are authenticated on the payment provider's side before we record the outcome. If you want to know what data we hold, you can submit a data access request through email support and we will respond with a clear summary.

OTP Account Security

Every account login triggers an OTP to your registered mobile number. No access is granted without that confirmation, which keeps your account secure even if your password is compromised.

Wallet Data Handling

JazzCash, Easypaisa, and Raast transactions are authenticated by the respective payment provider. We record the result only — not raw wallet credentials — so your payment details stay within the provider's own secure environment.

Data Retention Policy

Account and transaction data is retained for the minimum period required by financial compliance obligations. When retention is no longer required, data is deleted or anonymised in line with our internal policy.

Requesting Changes

To correct inaccurate account data or request deletion where legally permissible, contact support by email with your account number. We process confirmed requests as quickly as compliance requirements allow.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms apply to you in Pakistan.

These terms apply to every person who creates or uses an account on p99com. Accessing the platform means you accept these conditions. Eligibility depends on local law in your region of Pakistan.

Access depends on local law and is available only where permitted in eligible regions. It is your responsibility to confirm that your use of the platform is lawful in your specific location before opening an account.

We collect the name, mobile number, and wallet details you provide during registration. This data is used solely for account operation and identity verification. We do not sell it to outside parties.

Account and transaction records, including JazzCash, Easypaisa, and Raast payment history, are kept for the period required by applicable financial compliance rules. After that, data is deleted or anonymised.

Email our support team with your account number and a clear description of your request. We will confirm what data we hold and correct or delete it where local law and compliance rules permit.

We note the revision date at the top of the legal page whenever terms change. Continuing to use your account after a revision means you accept the updated terms. Check this page periodically for any changes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.